This SOP standardizes how AutoGlobalSource handles new-vehicle export, used-vehicle sourcing, partner orders, payment control, shipping, and destination support.
Scope
This procedure applies to new vehicles, used vehicles, dealer or distributor orders, and cross-border shipments handled through AutoGlobalSource or its approved partners.
Standard Export Workflow
- Requirement intake and market check
- Model shortlist and fit review
- Quote and terms confirmation
- Deposit confirmation
- VIN, specs and inspection check
- Balance and shipping booking
- Shipment and bill of lading
- Arrival support and handover
Used Vehicle Control Points
- Used-vehicle sourcing starts only after the first screening deposit is confirmed.
- Remote materials must include exterior, interior, engine bay, chassis, VIN, mileage, and any known accident, water, or fire history.
- A third-party inspection is mandatory before final lock-in unless the buyer waives it in writing.
- If the inspection report materially conflicts with the prior description, the buyer may reject the vehicle and request replacement or refund under the agreed terms.
- Refurbishment, modification, and cosmetic work are handled only upon request and are quoted separately.
Dealer and Distributor Workflow
- Partner applications must be verified before quotations, brand use, or order support are activated.
- Commercial terms, territory, payment method, destination responsibility, and after-sales scope must be confirmed before any order is placed.
- All partner orders remain subject to final availability and price confirmation before payment.
- Destination clearance, local registration, and local retail execution are handled by the buyer or the local partner unless otherwise agreed in writing.
Commercial Rules and Responsibility Boundaries
- A quote is valid only within the stated commercial conditions, configuration, and supply window.
- The deposit locks a defined action stage; it does not replace final product, freight, or compliance confirmation.
- The buyer may appoint its own shipping agent or use an approved shipping partner arranged through AutoGlobalSource.
- Used vehicles do not carry an implied after-sales warranty unless a separate support arrangement is signed.
- New-vehicle after-sales, parts, and technical support must follow the written support scope for the target market.
Typical Document Set
- Commercial invoice
- Packing list
- Export declaration documents
- Certificate of origin when required
- Conformity or technical documents for new vehicles when available and required
- Inspection report for used vehicles
- Bill of lading or shipment release documents
If the target market, vehicle class, and purchasing route are already clear, quote review is the next practical step.